Collaborative Hall Exhibitor FAQ

Have a question? Check here for frequently asked exhibitor questions.

Q. Who may exhibit at SunGard Summit?
A. All SunGard Higher Education Collaborative members in good standing and a limited number of invited guests are invited to participate in Summit. To learn more about the Collaborative and provisions for participation, please click here.

Q. What are the conference dates and location?
A. SunGard Summit 2010 will be held in San Francisco, CA, April 11 - 14. Conference events will be conducted at the Moscone Center.

Q. What are the exhibition dates and location?
A. The Collaborative Hall opens on Sunday, April 11, and closes Tuesday, April 13. The exhibit hall is located in Hall D.

Q. Who attends SunGard Summit?
A. SunGard Summit is open to all SunGard Higher Education customers who are looking for new ways to address today’s higher education challenges. Each year approximately 6,000 SunGard Higher Education customers gather for SunGard Summit one of the largest higher education technology user conferences of it’s kind.  It attracts customers from almost 1,300 colleges and universities from the United States and 34 other countries who gather for four days of learning, sharing, and networking. The majority of customer participants are decision makers or influencers

Q. How do I reserve booth space?
A. You must click on the Exhibitor/Sponsor Online Agreement tab under the 2010 Exhibitor and Sponsorship Opportunities section. When you are ready to sign up for booth space, hospitality room, sponsorships, and advertising you must complete the application and accept our terms and conditions.

Q. When are payments due?
A. Your booth deposit is due by November 13 to receive the early bird discount. The balance of your booth space rental is due by January 22. You will not receive your pre-conference mailing list until we receive full payment for all booth space, sponsorships, advertisements, and presentation fees.

Q. What happens if my deposit is not received by November 13?
A. If we do not receive your payment of the 50% booth deposit by November 13, you will no longer be eligible for the early bird discount and you will be required to pay the increase in booth space rental. You may use a credit card to pay the 50% deposit or the full amount online. You may also send a check. Please use the email confirmation of services ordered as verification for your accounts payable office.

Make Checks Payable to: MRA Services

Mail Checks to:
c/o MRA Services
SunGard Summit 2010
PO Box 389
Woodinville, WA 98072

Q. What other opportunities are available to me?
A. Collaborative members are also invited to sponsor conference events and resources, advertise in Summit materials, host hospitality events, and deliver presentations. For more information, please visit 2010 Exhibitor and Sponsorship Opportunities section. To submit a proposal for consideration, go to Call for Presentations. The deadline to submit your presentation proposal is October 16.

Q. When do I register staff for badges?
A. Exhibitor Registration will open around December 7 and all booth staff needs to be registered by April 2. You will need to utilize the 2010 Exhibitor Details portion of the website. You will need your account number and password to log on. Your account number and password will be located in the email confirmation you will receive after December 7 or completing the online registration process. If you do not have your account number or password, please call MRA Services at (425) 636-1640.

Q. When can I make my hotel reservations?
A. You may access the exhibitor block of hotel rooms starting around December 7 utilizing the 2010 Exhibitor Details section of the website. You will need your account number and password to log on, which will be located in the email confirmation you will receive after December 7 or upon completion of the online registration process. If you do not have your account number or password after December 7, please call MRA Services at (425) 636-1640.

You will be given a link and unique phone numbers to access the exhibitor block of hotel rooms that we are holding just for you.  You do not need to register your booth staff before blocking your rooms to utilize the exhibitor block.  

Q. What is the difference between an exhibitor badge and a full conference badge?
A. The full badge provides access to the Collaborative Hall, all classes, and events. The exhibitor badge will provide access to the Collaborative Hall.

Q. How do I purchase event tickets?
A. Event tickets will be available for purchase on the Manage Your Account portion of the website until March 31; they must be paid in full at time of purchase. Remember your full registration badge includes an event ticket. You will only need to purchase additional event tickets for your exhibit-only registration badges. There will be an extremely limited quantity of tickets for cash-only purchase at Summit registration on Monday morning. We strongly encourage you to pre-purchase your tickets on the website prior to March 31 in order to guarantee that you will be able to obtain one.

You will need to utilize the 2010 Exhibitor Details portion of the website. You will need your account number and password to log on. Your account number and password will be located in the email confirmation you will receive after December 7 or completing the online exhibitor agreement process. If you do not have your account number or password, please call MRA Services at (425) 636-1640.

Q. What type of logo should I submit for the website and/or program listing?
A. All logos must be submitted in full color .eps file format by December 18 for the Summit printed program. If you are also sponsoring, you will also be required to submit a full color .jpg logo at your earliest convenience for use on our website.

Q. How can I reserve space for meetings during the conference?
A. Due to the number of sessions, available meeting space is limited. If you are interested in meeting space, in addition to your booth, consider renting a hospitality room on Sunday night after the Collaborative Hall closes. These rooms are not limited to receptions; you may also utilize them for presentations and meetings. As well, Collaborative members may share a hospitality suite and split the $1,500. You will be responsible for all food, beverage, and audiovisual equipment costs associated with your event.

Q. Who can I speak with if I have any questions?
A. If you have any questions regarding your contract, payments, or exhibition online record, please contact MRA Services at exhibits.info@mra-services.com or 425-636-1640. Please direct all other inquiries to Debbie Carmody at debbie.carmody@sungardhe.com or 610-578-6770.